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What aspects of metrics would you like to hear about at the next ITOG?

Continual Service Improvement Process; hands on examples and experiences...

Integration of the service management processes between each other; e.g. how incident management relates/feeds problem, relates to change relates to configuration and release, etc...

Many company are now implementing ITIL v3 and would like to hear success (or not so successful) stories from other companies...i.e. How companies are dealing with the v2 to v3 requirements changes.

Some Spring '08 ITOG attendees would like to hear about firms' globalization efforts.

CMMI was a suggested topic for the October '08 ITOG....

This is a copy of the Spring '08 ITOG Agenda...

A few ITOG attendees expressed that they would like to see a presentation on CMDB at the Fall '08 ITOG...Any suggestions?

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