Welcome!

What aspects of metrics would you like to hear about at the next ITOG?

Continual Service Improvement Process; hands on examples and experiences...

Integration of the service management processes between each other; e.g. how incident management relates/feeds problem, relates to change relates to configuration and release, etc...

Many company are now implementing ITIL v3 and would like to hear success (or not so successful) stories from other companies...i.e. How companies are dealing with the v2 to v3 requirements changes.

Here is a quick video on creating a new discussion

Here is a short video on uploaded files to GroupSwim

This document gives you a quick overview of the post form and what you can do with it.

Tags are categories that apply to all content you add to GroupSwim.  They help you organize and search for things after you or others add them to GroupSwim.  You can even train GroupSwim to add the tags that are important to your group or team.  Here is a cool video on tagging